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STIHL Online Selling Policy

🕥 Updated:  ✽  Writer: Giovanni Sasso    

Why STIHL doesn't sell chainsaws onlineSTIHL is one of the largest manufacturers of chainsaws worldwide, and undoubtedly one of the most reputable companies when it comes to producing and designing products. Their primary focus is on outdoor handheld power equipment, including: blowers, lawnmowers, trimmers, and many more. STIHL has been around since 1926 and seem to be in a constant competitive battle with Husqvarna when it comes to chainsaws, and other power tools.

It really is a shame that STIHL doesn’t sell their chainsaws online as I’m sure it would increase their revenue, but they’re beginning to soften their stance as they’ve recently announced changes to their online selling policy, announcing they’ll be allowing online sales in the EU. It’s just a matter of time until this expands to all territories.

I just want you to know that the only reason that STIHL chainsaws are not on my buying lists is for the simple fact that you can’t buy their chainsaws online, and that includes Amazon. It’s a shame because they have fantastic products but since my site is focused on online products, they won’t show up on my recommendations.

But, I will provide ample information on STIHL products, and will outline all of their offerings so you can make the comparison to other chainsaws. Be patient, as I’m working on creating informative information for you each and every day. It just takes time to put it all together. If you want to buy a STIHL chainsaw just head down to your local dealer and they’ll help you find the right chainsaw for your needs. If you want to know more about why they don’t sell online you can read STIHL’s position when it comes to online selling:

Why doesn’t STIHL sell online?

Our business operates under different guidelines for quite a few reasons, not the least of which are liability and warranty issues. Dealers are required to unpack, prep, and test every unit they sell, and then take the customer through a short training session on the parts and controls of the unit both for their safety and protection as well as for familiarity of the power tool in question.

This practice also supports our Dealers, who are required to service as well as sell the product. Parts are also only ordered through Dealers for the aforementioned reasons as well as part familiarity and any exchange issues that may arise. It’s a lot easier to deal with a living person at a Dealership who can expedite the resolution of an issue despite the inconvenience of actually having to travel to the Dealer location, a procedure that the internet admittedly eliminates. Still, this “hands on” approach has continued to serve our company efficiently and well, even with the internet now several decades along.

Written by Giovanni Sasso

A lifelong tinkerer, Giovanni "Gio" Sasso has grease ingrained under his nails – a badge of honor from decades disassembling radios, restoring muscle cars, and mastering the nuances of tools. This stubborn curiosity sparked Chainsaw Journal in 2014, a trusted resource where Gio's team of seasoned experts – career professionals and diehard hobbyists – empower enthusiasts with practical wisdom.

With real-world experience in mechanics, power equipment, and electronic engineering, they distill hard-won knowledge into honest reviews and research-backed insights. Though Gio spent 1996-2010 crafting virtual worlds as a video game artist, his true passion lies in demystifying DIY projects, one hands-on guide at a time. When not channeling his inner Tim Taylor, he's likely tinkering with Albee, his sheepadoodle companion.